The Accounts Receivable area is responsible for ensuring the accurate billing of Emily Carr student accounts. Our goal is to assist students with prompt and professional service and to respond to any questions regarding tuition and other account charges. Services offered through this area include:
Tuition fee deferral applications are available at Financial Services for students with extenuating circumstances. The application for tuition fee deferral must be submitted to Accounts Receivable and approved by the published tuition deadlines. It is recommended that students who require a deferral contact Accounts Receivable as soon as the term commences. It is very important to us that students are treated professionally when approaching us with financial concerns, and we assure that all correspondence is kept confidential.
Third Party Payments and the Freedom of Information and Protection of Privacy Act
In accordance with the Freedom of Information and Protection of Privacy Act, employees of Emily Carr University are not permitted to provide a student’s personal information to anyone other than the student without the written consent of the student. We require the signed submission of the Freedom of Information and Protection of Privacy Release Form before requests for information by a third party will be answered. This includes information on tuition and tax forms relevant to a specific student. There will be no exceptions to this rule.
Third Party Sponsorships
Students who are sponsored by a third party must ensure that Accounts Receivable receives the proper documentation authorizing the invoicing of the sponsor before the term commences (the letter may be faxed to our office at 604-630-4539). The student remains responsible for any amounts not covered by the sponsorship agreement, or any amounts defaulted upon by the sponsor. It is the student’s responsibility to understand what is covered in the sponsorship agreement and to ensure that all payments are made. The student is also required to supply the sponsor with any additional information requested as part of the agreement, such as grades or transcripts.
Students who have a credit on their account will have the credit forwarded to the following term unless the student requests a refund. Continuing Studies students will have refunds generated at the request of the Continuing Studies department and need not put in a formal request to Financial Services. Financial Services requires two weeks to process a refund once a request has been made.
Direct deposit is available for all students with a Canadian bank account. Registration for direct deposit can be completed through your insideEC account using the instructions provided in the attached PDF file.
Refunds for payments made via credit card will be processed back onto the credit card used to make the payment.
General Account Enquiries
If questions arise surrounding an account balance, students are encouraged to contact Accounts Receivable immediately by phone at 604.844.3092 or email firstname.lastname@example.org. Our goal is to respond to any question a student has as soon as possible and ensure that all financial information is up to date and accurate.