Innovation Hub

The Innovation Hub works to enhance user experience for the ECU community.

Established in 2023, the Innovation Hub works to identify inconveniences that affect user experiences. Our goal is to work as a team to increase user satisfaction by identifying and eliminating unnecessary disruptions.

Projects

Our projects include:

Student experience journey mapping
Improvements to TeamDynamix ticketing platform
Redesign of the MyEC records platform
Campus-wide migration to M365
Migration to the Slate CRM
Student portal wireframe research
Tech Corner internal newsletter

Current Members

Undergraduate Student Members

Clara Monteiro Goncalves

My goals lie in creating elegant and unique solutions for every situation, always imbued with personality and a little bit of fun. Design is about creating first and foremost bridges, and I've directed all of my work into making sure those connections are sturdy and well defined.

Projects:

Contact:

My Quyen Ong

As a service analyst, my professional focus centres around enhancing the student experience through digital solutions, ensuring a seamless and user-friendly experience.

Projects:

Student Journey Mapping
MyEC Analysis
TeamDynamix Ticketing Platform
Slate CRM
University App/Portal

Contact:

Graduate Student Members

Lilian Zhaotong Chen

My design practice emphasizes empathy, detail, and user-centric solutions, integrating design thinking and user research. I focus on participatory design, engaging with users to co-create deeply resonant solutions, ensuring my work is both innovative and grounded in real user needs.

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Alumni Members

Jenny Choi

My goal is to imbue every choice and action with clarity and purpose. In crafting a design, my focus remains on establishing clear reasoning and solid foundations. Throughout the process, we consider factors that increase user convenience and do our best not to miss the beauty of design.

Projects:

Contact:

Melissa Chung

I combine empathy with strategic thinking to develop human-centric solutions. With a profound understanding of users' challenges and needs, I integrate strategic insights to create designs that resonate and function effectively, enhancing user experiences through thoughtful, balanced approaches.

Projects:

Student Journey Mapping
TeamDynamix Ticketing Platform
MyEC Analysis
Innovation Hub Webpage

Contact:

Kashish Hukku Jani

My design practice is influenced by critical race and gender studies, and diasporic visual cultures. It is multivalent in form and expression but is always driven by the reimagining and reclaiming of visibility.

Projects:

Student Journey Mapping
University App/Portal
MyEC Analysis
BCnet Proposal
TeamDynamix Ticketing Platform

Contact:

Nelly Mafi

UX/UI designer and front-end developer with a bachelor's degree in Interaction Design. Passionate about creating exceptional user experiences and aesthetically pleasing digital products. My design approach emphasizes empathy, collaboration, and attention to detail, dedicated to delivering intuitive and engaging digital experiences.

Projects:

Student Journey Mapping
TeamDynamix Ticketing Platform
MyEC Analysis & Redesign & User Testing
Microsoft 365 Migration

Contact: