LibraryH3lp Policy Page
BC ELN Virtual Reference Initiative Library Policy Page for the Emily Carr University Library
This page includes information about the ECU Library for AskAway service providers.
These policies are current as of October 26th, 2020 and reflect any service changes due to COVID-19.
If you're looking for research help, or want to start a chat session, visit Research Resources.
| Library website | https://www.ecuad.ca/library |
| COVID-19 Library Services |
General Information
| Library Branches | One location only |
| Service Hours | https://www.ecuad.ca/library Currently offering online service: Monday - Friday, 9am - 5pm Contactless pick-up of holds: Mon. 12:30-4:30pm, Wed. 12:30-4:30pm, Thurs. 10am - 2pm |
| Library policies | https://www.ecuad.ca/library/about/policies |
| Library floor plans | n/a |
| Service Desk/Circulation Phone Number | 604-844-3840 |
| Reference Desk/Research Help Phone Number | 604-844-3840 |
| Reference Desk/Research Help Email | library@ecuad.ca |
| Writing Centre | http://blogs.eciad.ca/wc/ |
Resources + Services
| Discovery Layer | General Search on the main page search bar: https://www.ecuad.ca/library |
| Library Catalogue | Books + Media on the main page search bar, or https://emilycarr.bc.catalogue.libraries.coop/eg/opac/home |
| Library Databases | Databases on the main page search bar, or https://www.ecuad.ca/library/research/databases-journals |
| Database Authentication | ECU library users: When prompted through the catalogue or databases, login using ECU email username and password. If there is an access issue, ECU students/staff/faculty should contact IT; Guest users: Contact the library service desk; AskAway service providers: Use the username/password combination found on the AskAway site. Login through this URL before trying to access resources: my.openathens.net |
| Research Guides | http://guides.ecuad.ca |
| Citation Guides | http://guides.ecuad.ca/citations |
| Instruction | Send your request for a library instruction session to: library@ecuad.ca, or contact a librarian directly to schedule a meeting: https://www.ecuad.ca/library/faculty/instruction |
| List of Librarians | https://www.ecuad.ca/library/faculty/librarians |
| Reserves | eBooks and streaming media are on reserve online for specific courses. Link to more information for students: https://www.ecuad.ca/library/borrow-reserve-renew/course-reserves |
| Interlibrary Loans | https://www.ecuad.ca/library/borrow-reserve-renew/ill |
| Media Bookings/Requests | For faculty: https://www.ecuad.ca/library/faculty/media-bookings |
| E-Journals | Journals tab on the main page search box, or https://www.ecuad.ca/library/research/databases-journals, or direct link to the journals database |
| Print Journals | Journals tab on the main page search box,
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| Technical Help |
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Borrowing Information
| Library Cards |
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| Loan Periods | https://www.ecuad.ca/library/borrow-reserve-renew/loans |
| Holds/Renewals/Requests | Log into 'Your Account' (button on the top of all library web pages) to place or see your holds and all items on loan to you. Log in using the same username as your ECU email, and the password defaults to the last 4 digits of your phone number (unless you changed it). If you forgot your password, you can request a new one from the account log in page. https://www.ecuad.ca/library/borrow-reserve-renew/renew |
| Recalls | A recall will be placed on an item if it's checked out and another patron places a hold on it. The patron with the item has 2 weeks to return it without being fined. https://www.ecuad.ca/library/borrow-reserve-renew/renew |
| Fines | The library has eliminated most overdue fines on books and media. Fees and fines still apply for overdue items requested by another borrower, library equipment, course reserves, and materials acquired through Interlibrary Loan. Please renew and return items responsibly. Fines and replacement fees can be seen here: https://www.ecuad.ca/library/borrow-reserve-renew/loans |
| Borrowing Policies | https://www.ecuad.ca/library/borrow-reserve-renew |
| Library Account Information | Contact the service desk: 604-844-3840 library@ecuad.ca https://www.ecuad.ca/library/borrow-reserve-renew/library-cards |
| Book Drop/Returning books | You can return library materials to the book drop outside the library on the 2nd floor of the university. The ECU campus is only open to current students, staff and faculty who have completed the online safety orientation. For Alumni or Community Borrowers, they do not have access to campus. We ask them to continue to keep any books they have checked out until the university reopens to the public. Questions or concerns can be directed to Emma Somers. |
Equipment + Facilities
| Internet Access | There are currently no public computers available in the library. |
| Wireless Access | Students should use their ECU credentials to log in to the ECUAS-Student Wifi Staff and Faculty should use their ECU credentials to log in to the ECUAD Wifi Guests can request access to the ECUAD-Guest Wifi, or find a poster with the login details How to connect to campus wifi |
| Photocopiers | Photocopiers are currently not available. |
| Scanners | Library scanners are not available. Other scanners on campus: (1) Legal Size scanner in each Mac Lab (rooms B1110, B1122, D3360, B4115) |
| Printers | Library printers are not currently available. All other self serve printer areas on campus are accessible and operating. Print jobs can be sent from anywhere on campus, or from personal laptops (seeIT website for more information about installing a print driver on personal computers) Print card vending machines are operating as usual. New cards can be purchased and existing cards can have value added to them using bills and coins. These machines are on the 1st or 3rd floor of the university (next to the elevators). Campus printing costs:
In addition, the Digital Output Centre (DOC) can be contacted to discuss and arrange printing and other services. |
| Microfilm/Microfiche | n/a |
| Meeting/Study Rooms | Library study rooms are not currently available. |
| Computer Labs | Curriculum computer labs: http://www.connect.ecuad.ca/resources/its |
Campus Information
| Academic Calendar | https://www.connect.ecuad.ca/studentservices/schedule |
| Current Course Listings | https://www.connect.ecuad.ca/courses |
| Exam Schedule | Based on instructor's course schedule |
| Campus Maps | https://www.ecuad.ca/about/visit/campus-maps |
| ECUAD Website Map | https://www.ecuad.ca/sitemap |
Other Resources
| AskAway local Administrators |
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