AskAway Policy Page

BC ELN Virtual Reference Initiative Library Policy Page for the Emily Carr University Library + Archives

This page includes information about the ECU Library for AskAway service providers.

These policies are current as of March 2024.

If you're looking for research help, or want to start a chat session, visit Research Resources.

Library website

General Information

Library BranchesOne location only
Library Hours
(today and tomorrow's times are always posted here)

Monday - Friday 9am - 5pm

Fall/Spring hours:
Monday - Thursday: 8am - 8pm
Friday: 8am - 6pm
Saturday + Sunday: 1 - 5pm
Library policies
Library floor plans

Embedded in this page

Service Desk/Circulation Phone Number604-844-3840
Reference Desk/Research Help Phone Number604-844-3840
Reference Desk/Research Help
Writing Centre

Resources + Services

Discovery LayerGeneral Search on the main page search bar:
Library CatalogueBooks + Media on the main page search bar, or
Library DatabasesDatabases on the main page search bar, or
A-Z list:
Archives Database
Database AuthenticationECU library users: When prompted through the catalogue or databases, login using ECU email username and password. If there is an access issue, ECU students/staff/faculty should contact IT;

Guest users: Contact the library service desk for more information;

AskAway service providers:
Use the username/password combination found on the AskAway site. Login through this URL before trying to access resources:
Users have to choose the option to “Sign in with OpenAthens” - NOT search for our institution
Research Guides
Citation Guides
InstructionSend your request for a library instruction session to:,
or contact a librarian directly to schedule a meeting:
List of Librarians

eBooks and streaming media are on reserve online for specific courses.

Link to more information for students:

Link for faculty:
Interlibrary Loans
Media Bookings/RequestsFor faculty:
E-JournalsJournals tab on the main page search box,
or direct link to the journals database
Print JournalsJournals tab on the main page search box,
  • Or search for titles individually in the library catalogue.
  • Journals are shelved alphabetically by title. Current journals are on level 2, back issues are in compact shelves on level 1. There are no call numbers
Technical Help

Borrowing Information

Library Cards
  • Current Emily Carr students
  • Current Emily Carr faculty
  • Alumni
  • Community borrowers (for a fee)
  • Continuing Studies students, Certificate students and Teens registered in the Teen Institute
Loan Periods
Holds/Renewals/RequestsLog into 'Your Account' (button on the top of all library web pages) to place or see your holds and all items on loan to you. Log in using the same username as your ECU email, and the password defaults to the last 4 digits of your phone number (unless you changed it). If you forgot your password, you can request a new one from the account log in page.
RecallsA recall will be placed on an item if it's checked out and another patron places a hold on it. The patron with the item has 2 weeks to return it without being fined.
FinesThe library has eliminated most overdue fines on books and media. Late fines still apply for materials acquired through Interlibrary Loan. Please renew and return items responsibly.

Fines and replacement fees can be seen here:
Borrowing Policies
Library Account InformationContact the service desk:
Book Drop/Returning booksYou can return library materials to the book drop outside the library on the 2nd floor of the university when the library is closed. There is also a book drop on the right-hand side of the service desk when the library is open.

Equipment + Facilities

Internet AccessPublic computers are available in the library for student use.
Wireless AccessStudents should use their ECU credentials to log in to the ECUAD-Student Wifi
Staff and Faculty should use their ECU credentials to log in to the ECUAD Wifi
Guests can request access to the ECUAD-Guest Wifi, or find a poster with the login details
How to connect to campus wifi
ScannersThe library has document and book scanners, as well as large format flatbed scanners. The printers are also able to scan and send directly to email.

2 printers on the main level of the library (level 2). Both printers are combined colour and b & w. They can also scan documents to email.

Print jobs can be sent from anywhere on campus, or from personal laptops (see IT website for more information about installing a print driver on personal computers)

Use your ECU OneCard at all Self-Serve printers on campus. Money can be added to your account at the library service desk, or financial services.

  • b&w letter/legal $0.12
  • colour letter $0.55
  • colour tabloid $1.10

In addition, the Digital Output Centre (DOC) can be contacted to discuss and arrange printing and other services.

More printing information

Meeting/Study RoomsStudents can book study rooms here:

4 group study rooms are located on first floor of the library (1 large study room & 3 small study rooms).
For student use only.
Emily Carr students may book study rooms at the Service Desk: 604-844-3840 or online at
Computer Labs

Curriculum computer labs:

Campus Information

Academic Calendar
Current Course Listings
Exam ScheduleBased on instructor's course schedule
Campus Maps
ECUAD Website Map

Other Resources

AskAway local Administrators