LibraryH3lp Policy Page
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BC ELN Virtual Reference Initiative Library Policy Page for the Emily Carr University Library
This page includes information about the ECU Library for AskAway service providers.
These policies are current as of September 7, 2021 and reflect any service changes due to COVID-19.
If you're looking for research help, or want to start a chat session, visit Research Resources.
| Library website | https://www.ecuad.ca/library |
General Information
| Library Branches | One location only |
| Service Hours | https://www.ecuad.ca/library Starting September 7 Monday - Thursday: 8am - 8pm Friday: 8am - 6pm Saturday + Sunday: 1 - 5pm |
| Library policies | https://www.ecuad.ca/library/about/policies |
| Library floor plans | n/a |
| Service Desk/Circulation Phone Number | 604-844-3840 |
| Reference Desk/Research Help Phone Number | 604-844-3840 |
| Reference Desk/Research Help Email | library@ecuad.ca |
| Writing Centre | https://writingcentre.ecuad.ca/ |
Resources + Services
| Discovery Layer | General Search on the main page search bar: https://www.ecuad.ca/library |
| Library Catalogue | Books + Media on the main page search bar, or https://emilycarr.bc.catalogue.libraries.coop/eg/opac/home |
| Library Databases | Databases on the main page search bar, or https://www.ecuad.ca/library/research/databases-journals |
| Database Authentication | ECU library users: When prompted through the catalogue or databases, login using ECU email username and password. If there is an access issue, ECU students/staff/faculty should contact IT; Guest users: Contact the library service desk; AskAway service providers: Use the username/password combination found on the AskAway site. Login through this URL before trying to access resources: my.openathens.net |
| Research Guides | http://guides.ecuad.ca |
| Citation Guides | http://guides.ecuad.ca/citations |
| Instruction | Send your request for a library instruction session to: library@ecuad.ca, or contact a librarian directly to schedule a meeting: https://www.ecuad.ca/library/faculty/instruction |
| List of Librarians | https://www.ecuad.ca/library/faculty/librarians |
| Reserves | eBooks and streaming media are on reserve online for specific courses. Link to more information for students: https://www.ecuad.ca/library/borrow-reserve-renew/course-reserves |
| Interlibrary Loans | https://www.ecuad.ca/library/borrow-reserve-renew/ill |
| Media Bookings/Requests | For faculty: https://www.ecuad.ca/library/faculty/media-bookings |
| E-Journals | Journals tab on the main page search box, or https://www.ecuad.ca/library/research/databases-journals, or direct link to the journals database |
| Print Journals | Journals tab on the main page search box,
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| Technical Help |
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Borrowing Information
| Library Cards |
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| Loan Periods | https://www.ecuad.ca/library/borrow-reserve-renew/loans |
| Holds/Renewals/Requests | Log into 'Your Account' (button on the top of all library web pages) to place or see your holds and all items on loan to you. Log in using the same username as your ECU email, and the password defaults to the last 4 digits of your phone number (unless you changed it). If you forgot your password, you can request a new one from the account log in page. https://www.ecuad.ca/library/borrow-reserve-renew/renew |
| Recalls | A recall will be placed on an item if it's checked out and another patron places a hold on it. The patron with the item has 2 weeks to return it without being fined. https://www.ecuad.ca/library/borrow-reserve-renew/renew |
| Fines | The library has eliminated most overdue fines on books and media. Late fines still apply for materials acquired through Interlibrary Loan. Please renew and return items responsibly. Fines and replacement fees can be seen here: https://www.ecuad.ca/library/borrow-reserve-renew/loans |
| Borrowing Policies | https://www.ecuad.ca/library/borrow-reserve-renew |
| Library Account Information | Contact the service desk: 604-844-3840 library@ecuad.ca https://www.ecuad.ca/library/borrow-reserve-renew/library-cards |
| Book Drop/Returning books | You can return library materials to the book drop outside the library on the 2nd floor of the university when the library is closed. There is also a book drop on the right-hand side of the service desk when the library is open. |
Equipment + Facilities
| Internet Access | Public computers are available in the library for student use. |
| Wireless Access | Students should use their ECU credentials to log in to the ECUAD-Student Wifi Staff and Faculty should use their ECU credentials to log in to the ECUAD Wifi Guests can request access to the ECUAD-Guest Wifi, or find a poster with the login details How to connect to campus wifi |
| Photocopiers | 2 black and white copiers are on Level 1. They take coin or copy card. |
| Scanners | Library scanners are not available. Other scanners on campus: (1) Legal Size scanner in each Mac Lab (rooms B1110, B1122, D3360, B4115) |
| Printers | 1 b & w and 1 colour, located on level 2 of the library. Print jobs can be sent from anywhere on campus, or from personal laptops (see IT website for more information about installing a print driver on personal computers) Pre-loaded print cards can be purchased at the library service desk. Print cards can be reloaded with cash from the machines on the 1st or 3rd floor of the university (next to the elevators).
In addition, the Digital Output Centre (DOC) can be contacted to discuss and arrange printing and other services. |
| Microfilm/Microfiche | n/a |
| Meeting/Study Rooms | There is a button on every library web page that takes you to room booking information and a link to book the rooms. https://www.ecuad.ca/library/learning-commons/in-the-library/study-rooms 4 group study rooms are located on first floor of the library (1 large study room & 3 small study rooms). For student use only. Emily Carr students may book study rooms at the Service Desk: 604-844-3840 or online at https://ecuad.mywconline.com |
| Computer Labs | Curriculum computer labs: http://www.connect.ecuad.ca/resources/its |
Campus Information
| Academic Calendar | https://www.connect.ecuad.ca/studentservices/schedule |
| Current Course Listings | https://www.connect.ecuad.ca/courses |
| Exam Schedule | Based on instructor's course schedule |
| Campus Maps | https://www.ecuad.ca/about/visit/campus-maps |
| ECUAD Website Map | https://www.ecuad.ca/sitemap |
Other Resources
| AskAway local Administrators |
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