Community Updates


Coming June 5th: An Improved IT Services Help Ticketing Experience

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By Guest Entry

Posted on May 31, 2023 | Updated May 31, 2023, 9:17am

Filed in Faculty, Staff, Students

IT Services is replacing,, and with online forms on June 5th, 2023. This will improve your experience and our response times.

What is changing?

  • IT Services is replacing,, and contacts with new online service forms on June 5th, 2023.
  • Future emails sent to theses addresses will direct the requestor to our updated catalogue of service forms.

Why are we doing this?

  • Emailing for help feels convenient and simple, but the practice limits how quickly and effectively IT Services can respond.
  • About 78% of all ITS tickets were created this way since September 2022, representing over (5000) unique emails, largely around similar requests.

Service forms ensure faster service delivery by

  • instantly connecting you with the right staff for your request
  • collecting critical information up front
  • leveraging university data to enable process automation
  • reducing time spent on non-value-add activities

The ECU Client Portal catalogue enables better service delivery by

  • highlighting and clarifying our specific service offerings
  • providing a self-service portal with access to quick resources such as knowledge articles
  • providing ITS with key performance data that can be analyzed and shared with university leadership

How will I get IT support?

How can I get started?

  • Bookmark and browse our Digital Technology and Services Catalogue to see what’s on offer.
  • Scan any IT Services QR codes you encounter on campus using a mobile device.
  • Sign in with your myEC credentials when prompted.

How can I track and comment on open tickets?

  • Track and update your ticket requests directly on the ECU Client Portal.
  • Continue to interact with ongoing tickets by replying to our email notifications with any updates, questions or additional information.