For all maintenance and service requests please email the Johnson Controls (JCI) Help Desk.
Examples of maintenance and service requests include:
- Electrical issues or outages
- Malfunctioning elevators
- Room temperature issues, lighting issues
- Personal safety concerns
- Plumbing issues
- Slipping hazards
- Broken glass
- Garbage and recycling requests
- Cleaning requests
- Pest control issues.
If an item is of an urgent nature, please indicate this in the subject line of the email. Urgent items include situations that pose a threat to health and safety. As an example, a burned out light is not an urgent issue, but a chemical spill would be.
Issues related to furniture, equipment, office changes, or new capital requests should continue to be directed to the Facilities office at firstname.lastname@example.org.