Known Issues

As we transition to M365, we may come across common issues. We'll post them here so you know how to identify them and what to do.

General Issues

External emails are still going to the old email system
Access to shared calendars and shared mailboxes not working

MacOS Issues

Unable to Add Account on Outlook (Authentication couldn't be completed)
Unable to Mail Merge from Shared Mailbox
Unable to create contact lists (grayed out)
To-do list opens in browser rather than Outlook application

Windows Issues

Unable to see "From" field when creating a new message (Resolved)
Mail Merge from a Shared Email Account (Resolved)
Unable to Send From a Shared Mailbox when Composing a New Message (Resolved)