Services

Information and Technology Services manages all technology-related service offerings for Emily Carr.

ITS oversees several units at ECU, including the IT Helpdesk, Collaborative Technologies, the Digital Output Centre and Media Resources. We also provide specialized support for classrooms, computer labs, AV equipment, wireless internet, printer support and events.

What are you looking for today?

Get connected

Connect with your community on and off campus: phones, wifi, hardware, MyEC and more.

Start creating

Print your work, borrow equipment, discover Mac and PC labs, explore the Adobe suite and more.

Collaborate with others

Collaborate online and IRL. Learn about videoconferencing, Zoom, M365 and more.

FAQs

Passwords

I can't remember my MyEC password

If you've forgotten your MyEC password, use our Self Service link to reset it.

If you're still having trouble, fill in our IT Help request form and we'll contact you directly.

I can't remember my Moodle password

If you are an ECU student, use your ECU email username and password to log in to Moodle. If you're still having trouble, fill in our IT Help request form and we'll contact you directly.

If you are a Continuing Studies student, use this link to reset your Moodle password. Note: if you are in the Communication Design Essentials program (CEDE), use your ECU email credentials. if you've forgotten your email password, fill in our IT Help request form and we'll contact you directly.

I can't remember my ECU email password

Fill in our IT Help request form and we'll contact you directly.

Printing

How do I install ECU Print Software on my Mac laptop? (Students only)

Step 1: Use this pdf to guide you through the installation process.

Step 2: Download the installation file here.

About this installer:

  • Updated Aug 30, 2022.
  • Minimum system required: macOS 11 Big Sur

Staff and faculty:

  • Staff & Faculty Mac users - please install printing software using the Software Centre (found in Applications) on your laptop.
How do I install ECU Print Software on my Windows laptop? (Students only)

Step 1: Use this pdf to guide you through the installation process.

Step 2: Download the installation file here.

* Please note: you must extract the compressed folder before installing this software.

About this installer:

  • Updated Sept. 23, 2022.
  • Minimum system required: Windows 10

Staff and faculty:

  • Staff & Faculty PC users - please request to have the software installed by emailing IT Help.
How do I print?

There are several ways to print on campus. Please note that you must be connected to ECU wifi in order to use on-campus printers.

If you would like to use the self-serve printers, you can find instructions here.

If you would like to print in a special format, or need help or advice, visit the Digital Output Centre for full service printing.

Curriculum and Lab

Find more information about labs you can use here.

Adobe Creative Cloud

Do I have to pay to access Adobe Creative Cloud?

If you are an undergraduate student, Creative Cloud access is already included in your tuition.

If you are graduate student, you can purchase Creative Cloud access.

If you are a faculty member or a sessional faculty, your dean must approve access.

Visit our Digital Resource Requirements page for more details and help.

ECU Email

Can I set up my Emily Carr email on another email client, like Apple Mail or Thunderbird?

Some email clients support this. Visit our ECU Email Accounts page to find out more.

WiFi

How do I connect to campus wifi?

Wifi is available throughout campus for students, faculty, staff and guests. Visit our Campus Wifi page to find out how to connect.

Still need help?

Contact the ITS Helpdesk